Shipping and Returns
Ordering & Shipping
By placing an order, you will be charged the full price of the package you selected and the order will be shipped to the address you provided during checkout. All products ship within 1 business day and deliver within 2-4 days from shipment.
Returns
Our policy lasts 30 days. If 30 days have gone by after your item has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping Customer Support
We welcome all support inquires by the following methods:
Phone: 03301338647
support@moissanitelondon.co.uk